FAQ's about Kachina House

Q: Are all of your items made by Native Americans?
A: All of the items that are on this website and most (99.9%) of the items we sell in our shop in Sedona are made by Native Americans here in the southwestern United States.

Q: Will I receive exactly what is shown on the website?
A: It depends. With Hopi Kachinas, jewelry, handbuilt pottery as well as one-of-a-kind artifacts, yes. With regard to ceramic pottery and artifacts, not necessarily. Each of these pieces is made by hand. Feathers, beads and fur colors will vary. Etching on the pottery differs from piece to piece. No two are alike. In particular, the horsehair pottery shown on the site is for representational purposes only. We have thousands of pieces in the shop at any time and have no control over the etched designs.

Q: How soon after I place my order will you ship it?
A: In general, we ship same day if you phone your order in. We ship the next business day after the order is received if you place it on our website.

Q: How do you ship?
A: Our standard methods are either UPS Ground or USPS Priority Mail. We always try to use the most economical method for our customers.

Q: How do you know the value of a Hopi Kachina?
A: Our best advice is to buy from only reputable dealers in Native American art. Value is based on many things: traditional or contemporary doll; skill of the carver in carving and painting; popularity or rarity of the particular doll and other issues. Educate yourself and purchase only from reputable sources.

Q: Do you offer any discounts?
A: Yes, we have items on sale which are discounted. We also offer discounts for returning customers. If you input a discount which you found by scouring the internet which you are not entitled to, it will not be honored.

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