Kachina House Store Policies

Sales Tax

Kachina House charges sales tax for those people who are physically in the store or who order online or by telephone either live in Arizona or are shipping to an address in Arizona.

Shipping Information

We do our best to package items safely and cost effectively for our customers. If you have any concerns regarding your order and what the shipping charges might be, please send us a note with your order and we will get back to you with final cost prior to shipping your order. NOTE: Items offered for sale by Kachina House are legally taken and may legally be sold by us in accordance with the laws of the state of Arizona. When you order an item from us, we assume that the item can be possessed by you in accordance with the laws of your state or country. Kachina House makes no representations and accepts no responsibility as to whether your purchase or possession of items is legal in your state or country.

Return Policy

Mishaps can occur when shipping some of the more fragile items. If there is any damage to your merchandise, the recipient must notify the carrier (UPS) and Kachina House within 5 business days. All packaging must be retained until shipper can inspect damages. We want you to be happy with your purchase from Kachina House. If you're not fully satisfied with your purchase, we'll replace it or refund your money less shipping charges. Items can be returned within 2 weeks of receipt with no restocking fees.

Privacy Policy

Our privacy policy is quite simple. We do not share, sell, trade or give out ANY mailing list or purchasing information to any individuals or organizations. If you have any other questions about our Privacy Policy, please let us know!Send Email

Security Policy

At Kachina House we understand and share your concerns about security and privacy. We protect sensitive information, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us. This process makes it much safer to shop with us than to use your credit card in a restaurant, store, or even over your cordless or cell phone.